Jan. 25, 2025, midnight

What to Do If Your Antivirus Misses a Virus

Antivirus software is a crucial tool for maintaining your computer's security. However, it’s not infallible. Sometimes, malicious software can slip through the cracks. Here are some practical steps to follow if you suspect your antivirus isn’t catching a virus.

Confirm the Suspicion

Before taking any action, confirm that a virus is present. Look for symptoms like a slow computer, unexpected pop-ups, unknown processes running, or changes in your browser settings. These could all indicate malware that your antivirus has missed.

Update Your Antivirus Software

Ensure that your antivirus program is up-to-date. Outdated virus definitions can prevent the software from recognising new threats. Run an update and then perform a full system scan.

Use an Alternative Scanner

Sometimes, a second opinion helps. Use a reputable online virus scanner or download a different antivirus tool for an additional scan. Free tools like Malwarebytes can be effective in identifying malware missed by your primary antivirus.

Boot in Safe Mode

Running a scan in Safe Mode can sometimes more effectively isolate and eliminate threats. Safe Mode disables most software, making it difficult for malware to hide or defend itself. Restart your computer and press the F8 key (or other specified key for your system) to enter Safe Mode.

Manual Removal

If you’re tech-savvy, you might try to remove the virus manually. Identify suspicious files and processes, then search for information online about how to safely remove them. Be cautious—incorrectly deleting system files can cause more harm than good.

Seek Professional Help

If all else fails, seeking professional IT assistance can save you from long-term damage. Technicians have specialised tools and expertise to thoroughly cleanse your system of infections.

Prevent Future Infections

Finally, take steps to prevent future infections. Regularly update your software, avoid suspicious downloads, and consider using a more robust antivirus solution if you find recurring issues. Regular backups can also ensure that you don’t lose valuable data in the event of an infection.

Your computer’s security is essential, and maintaining it requires vigilance. By following these steps, you can mitigate the risks even if your antivirus misses a threat.