Encountering an issue where your antivirus software blocks a legitimate program can be frustrating. Whether it’s a false positive or an overzealous security measure, there are steps you can take to resolve the situation safely. Here’s how to approach this problem.
Before making any adjustments, ensure that the program isn’t genuinely harmful. Look up reviews and user experiences online to confirm its legitimacy. If possible, download the software from the official website or a well-known app store.
Antivirus software frequently updates its virus definitions. Sometimes, simply updating your antivirus can resolve false positives. Check for updates and install them before attempting other solutions.
If the program is undoubtedly safe, add it to your antivirus’s exception or whitelist. This process varies by software, but generally involves navigating to the settings menu, finding the exceptions section, and manually adding the program.
As a last resort, you can temporarily disable your antivirus to install or run the program. This method should be used with caution. Navigate to your antivirus settings to find the disable option. Make sure you re-enable it as soon as the program is installed or updated.
If you’re still having trouble, reach out to the antivirus support team. They can provide guidance or address potential issues on their end. Many antivirus companies encourage feedback on false positives to improve their software.
If the problem persists, consider using a different antivirus program. There are many reliable options available, so choose one that balances security with usability.
While having your antivirus block a legitimate program can be inconvenient, it’s a manageable issue. Verifying the software’s safety, updating your antivirus, and adding exceptions are effective first steps. Always prioritise your device’s security while addressing these issues.
